I think my WakaWaka Power+ (s/n P02Axxxxxx) is defect, what can I do?

Hi Agent of Light, 

Please read the following tips & tricks, so you can make optimal use of your WakaWaka.

The information is categorized, it might seem a lot of text but we want to advise you to try to read the whole page.



How far has your Power+ been charged?

The 4 lights on top indicate the battery status. They will light up when you press the round black button once and when you charge your Power+ via the grid.

4 Green LED’s = 100%, 3 green LED’s = 75%, 2 green LED’s = 50%, 1 green LED = (<)25%.

If the battery status shows only one light, it could be that your Power+ doesn’t have enough power to charge your phone. However you can still use the flashlight function perfectly fine!


How fast is if my Power+ charging?

When your battery is as good as empty, it needs a lot of time to charge the first 25% of your battery (from 0 to 1 light), whether you charge it from the grid or with the solar panel. This is also the case for the last 25% of your battery charge (from 3 to 4 lights). This is to protect the battery of your Power+. In short, charging between 20% and 80% is relatively quicker than charging to 20% or beyond 80%. Therefore we advise you to not let your Power+ drain completely before recharging.


What happens when I want to charge my Power+ and my phone simultaneously?

The Power+ does not directly transmit the energy like a phonecharger. Charging your Power+ from the grid and charging your phone are two separate circuits. Therefore, we advise you not to charge your Power+ and your phone simultaneously.



How to charge the Power+ with DC power

To charge your Power+ from the grid you can use a micro-USB cable. This is the same USB cable as used for an Android charger for example, and it is sold at most electronics stores. You can also use an iPhone-charger (only with 5V output model) together with a micro-USB cable (not a lightning cable).

Whilst charging via the grid one of the green lights will blink. This light indicates which ‘quarter’ of the battery is currently being charged. When you charge your Power+ via the grid, the lights will stop blinking once it is fully charged.

The 4 lights on top of the Power+ will extinguish when the Power+ is fully charged.

If your WakaWaka isn’t charging, you can first check if you’ve used a good quality charger and data cable. You could try to use another USB cable and/or charger and see what happens.

How long does it take for the Power+ to charge from the grid?

It takes at least 3 hours for the Power+ to fully charge from the grid with a so called ‘fast charger’ with 2,1 A output. If you are using a charger with 1A output (as most old models of the Android phones) it will take approximately 6 hours.



How do I charge the Power + via the sun?

It takes some patience to charge the Power+ with the Sun. Depending on the climate of the region that you live in, it can be more difficult to fully charge the WakaWaka Power+ but it usually takes approximately 12-18 hours to fully charge your device.

When charging the Power+ it is important that the sun shines directly on the solar panel. So please adjust the position of your device accordingly. When it is not that sunny or when your WakaWaka is behind (double) glazing, the charging efficiency decreases by 70%.


How can I see that the Power+ is charging from the sun?

You can tell when your device is charging from the sun when the single light on the top of your device blinks. A singular blink means that your WakaWaka is charging slowly (but surely), two consecutive blinks means it is charging faster already and thrice means it is charging optimally. If this light blinks 8 times in a row when in the sun, it means that it is fully charged. That’s good news because you can now charge your devices most efficiently!

You can place the Power + with its solar panel towards the sun or hold it under a strong lamp to check if the light is blinking and functioning properly.



How much capacity can the Power+ deliver?

The battery of the WakaWaka Power+ has a capacity of 3000 mAh, this means that devices with a smaller (or equally sized) battery capacity can be fully charged with the Power+. Some high-tech phones have a capacity beyond 3000 mAh. A Power+ can charge these phones, but not fully at once. Please check the capacity of the battery of your phone if seems to have trouble charging to 100%.

If your Power+ isn’t charging other devices, you can first check if you’ve used good quality data cables. You could try to use another cable and see what happens.


How fast does the Power+ charge other devices?

The Power+ has a USB 2.1 A outlet with which it can charge your device effectively. How fast it charges exactly depends on the capacity of your device.




Sometimes, when the WakaWaka Power+ has been stored for an extended period or when the Power+ has not been used for a while, the battery can become drained. No worries! This isn’t harmful and can resolved easily by charging the it with a micro-USB through the AC grid once. This gives it an energy boost that normally does the trick! A universal micro-USB charger is the same cable as the one from an Android phone, for example, and can be bought at any electronic shop or phone shop.

We advise you to frequently use the Power+ to keep the battery active.


Blue light

Warning! The blue light next to the USB port will light up when your Power+ is too warm or too cold or when the Power+ has reached the bottom of its own capacity. The Power+ will automatically stop charging either itself or an external device. If the temperature improves or the Power+ is recharged, the blue light will turn off automatically and you can use your Power+ normally. To see this light you need to position your device so that it is standing on the hinge.


You can find the above information on the following page:

Manual: https://waka-waka.com/media/ww_manuals_power%2B3.pdf


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